Family Farewells the right people for the job

Questions you may have.

  1. What designs can we have on your caskets? Answer: We offer a range of designs that you can choose from, including plain, floral, religious, and themed designs such as sports teams or hobbies. We can also create custom designs based on your specific requests.

  2. Can we personalise the caskets with our loved one’s name or other details? Answer: Yes, we offer personalisation options for our caskets, including adding your loved one’s name, dates, or other details to the design. We can also include custom text or images if you have a specific idea in mind.

  3. How do we provide you with the details for personalisation? Answer: You can provide us with the details for personalisation when you place your order, either through our website or by contacting us directly. We will confirm the details with you before creating the casket to ensure that everything is correct.

  4. How do your caskets open? Answer: Our caskets are designed to be opened from the bottom. There are six screws on the bottom of the casket that can be removed to open the lid. We recommend using a bag or a pouch to put the ashes into before placing the ashes into the casket. 

  5. Can we open the casket multiple times? Answer: Yes, our caskets can be opened and closed multiple times if necessary. However, we recommend handling the casket with care to avoid damaging the screws or the lid. If you have any concerns about opening or closing the casket, please contact us for assistance.

  6. Can we add a photo to the casket design? Answer: Yes, we can add a photo to the casket design if you provide us with a high-quality image. We recommend choosing an image with good resolution and lighting to ensure the best results. Please contact us to discuss the options for adding a photo to your casket design.

  7. Can we include a football or sports club logo on the casket? Answer: Yes, we can include a logo or design from a football or sports club on the casket. However, we may need to obtain permission from the club to use their logo, which can add some additional time to the production process. We will work with you to ensure that the final design meets your expectations.

  8. How long does it take to produce a personalised casket? Answer: Production times can vary depending on the complexity of the design and any special requests you have. Generally, we aim to complete and ship personalised caskets within 7 business days of receiving your order. If you have a specific deadline or time frame in mind, please let us know and we will do our best to accommodate your needs.

  9. How long does shipping take? Answer: Shipping times can vary depending on your location and the shipping method you choose. We offer a range of shipping options to meet your needs, including standard and express delivery. Shipping times to the UK are generally 3-4 business days for standard delivery and 2 business day for express delivery. For international orders, shipping times can vary depending on your location and customs processing times.

  10. Do you ship worldwide? Answer: Yes, we ship our products worldwide. If you are interested in having a casket shipped outside of the UK, please contact us to discuss the details and shipping options. We will work with you to ensure that the casket is shipped safely and in a timely manner.

Things you can and can't do with ashes

Cremation has become an increasingly popular option for families, as it provides a cost-effective and convenient way to handle a loved one’s remains. However, many people may not be aware of what they can and can’t do with the cremated ashes. Here are a few things to keep in mind:

  • Scattering ashes: Many families choose to scatter the ashes of their loved one in a location that was meaningful to them. However, it’s important to check local laws and regulations before scattering ashes, as some areas may have restrictions.

  • Keeping ashes at home: It’s common for families to keep the ashes of their loved one at home. However, it’s important to store the ashes in a safe and respectful manner. It’s also important to consider the emotional impact of keeping the ashes at home, as it may not be the best option for everyone.

  • Burying ashes: Families can choose to bury their loved one’s ashes in a cemetery or on private property. However, it’s important to check local laws and regulations before doing so, as there may be restrictions.

  • Dividing ashes: Families may choose to divide the ashes among family members or friends. However, it’s important to consider the emotional impact of doing so and ensure that it’s done in a respectful and thoughtful manner.

While there are many things that families can do with cremated ashes, there are also some things to avoid. For example, it’s illegal to scatter ashes on protected land or in bodies of water without a permit. It’s also important to avoid doing anything that may be disrespectful or insensitive to the deceased or their memory.

Overall, it’s important for families to consider their options and choose the option that feels most meaningful and respectful to them. By doing so, they can honour their loved one’s memory and find peace in the grieving process.

Grief Support Services in the UK

    • Here are some organisations, charities, and other groups in the UK that can help families cope with the loss of a loved one:

      1. Cruse Bereavement Care – Provides free and confidential support to people who are bereaved, including one-to-one support, group support, and a helpline.

      2. The Compassionate Friends – Offers support to parents and families who have lost a child, including a helpline, online forums, and local support groups.

      3. Sue Ryder – Provides hospice and neurological care, as well as bereavement support and counselling services.

      4. Winston’s Wish – Offers support to children and young people who have lost a parent or sibling, including a helpline, online resources, and counselling services.

      5. The Bereavement Trust – Provides emotional support and practical advice to people who are bereaved, including a helpline and online chat service.

      6. Marie Curie – Provides end-of-life care and support to patients and their families, including bereavement support services.

      7. Mind – Offers information and support to people who are experiencing mental health problems, including those who are grieving.

      8. The Good Grief Trust – Provides information and support to people who are bereaved, including access to a national directory of bereavement services.

      9. At A Loss – Offers information and support to people who have been bereaved, including a directory of local and national organisations that can provide help and support.

      These organisations can provide a range of support services, including counselling, practical advice, and emotional support. They can also offer a listening ear to those who are struggling to cope with their loss.

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